Elevate Customer Engagement with Chat – Support Board – The Ultimate WordPress Chat Plugin for Real-Time Support
Chat – Support Board – WordPress Chat Plugin
A Feature-Rich Chat Plugin for WordPress
Chat – Support Board is a powerful WordPress chat plugin that enables real-time communication and support on your website. With this plugin, you can engage with your visitors, provide instant assistance, and enhance your customer support experience.
Key Features of Chat – Support Board – WordPress Chat Plugin
Live Chat: Enable live chat functionality on your website, allowing visitors to initiate conversations and receive real-time support. You can chat with multiple users simultaneously and handle multiple chat sessions efficiently.
Chat Boxes and Styles: Customize the chat boxes’ appearance and styles to match your website’s design. You can choose from various pre-designed templates or create your own custom chat box styles.
User and Agent Management: Manage users and agents within the chat system. Assign specific roles and permissions to agents, view their status, and monitor their chat activities.
Offline Messages: Allow visitors to leave offline messages when no agents are available. You can respond to these messages later and continue the conversation via email.
File Sharing: Share files with visitors during chat sessions. This feature enables you to exchange documents, images, or other media files directly within the chat interface.
Chat Monitoring and History: Monitor ongoing chat sessions and access chat history for future reference. This helps you maintain a record of conversations and provide better support.
Additional Features and Enhancements
Chat Notifications: Receive real-time notifications for new chat requests or messages. Stay updated and respond promptly to user inquiries.
Canned Responses: Create predefined responses to common questions or requests. This feature allows you to save time and provide consistent replies to frequently asked questions.
Visitor Tracking: Track visitor information, including their location, page views, referral sources, and more. Gain insights into user behavior and personalize your support.
Chat Analytics: Access detailed chat analytics to analyze chat performance, agent response times, visitor satisfaction, and other metrics. Identify areas for improvement and optimize your support processes.
Integrations: The plugin integrates with popular CRM systems, email marketing platforms, and help desk software to streamline your customer support workflow.